Frequently Asked Questions

New Zealand Dollars

All brands are in US sizing. As a guide, sizing is generally as follows:
US7 = UK6 = EUR39
US8 = UK7 = EUR41
US9 = UK8 = EUR42
US10 =UK9 =EUR44
US11 =UK10 =EUR45
US12 =UK11 =EUR46
US13 =UK12 =EUR47

We could do that for you, we would just need to check the shipping cost with you first.

You can return it to us and we will happily exchange it or refund the cost of the item.
Check our Returns Policy for further info on how to make a return.

We hope this doesn't happen to you, but if it does we will meet our obligations under the Consumer Guarantees Act. Check our Returns Policy for further info on what to do.

We use Shopify Payments. Shopify are committed to protecting your privacy as an Internet user and recognizes its responsibility to keep confidential at all times any information which it acquires in connection with such a transaction.

It depends on the size of the item. Smaller items are sent via NZ Couriers and are normally delivered next working day. Larger items are sent via Post Haste and normally take 2 working days. Rural deliveries can take a bit longer depending on your local area service.

When your order is despatched, you will be sent a "track and trace" number so you can see where your delivery is. Otherwise, feel free to contact us and we'll do a "track and trace" for you and sort it out. You can reach us in store at Alta 7 days a week phone +64 3 442 4994.

Sure can. Just let us know on your order when you would like to collect it, and we'll have it ready and waiting. You'll find Alta in Queenstown, at 8 Duke St (under the Sofitel Hotel).

Feel free to call us, we would love to talk to you. We're in store 7 days a week phone +64 3 442 4994.